Is your technology solution a well behaved house guest?

‘How many devices do you have in your home connected to the Internet? One? Three? Five?’

It was 2010. I was attending an internal conference within the technology department of a large bank. The leader of the digital team was illustrating the rapid expansion of the Internet, and the importance of digital customer experience.

Most people put their hands up to show that they owned a few connected devices. Most put their hands down by the time the count rose to five.

I considered my answer to the question. I had a work laptop in my bag. I had an iPhone and a work Blackberry. I had two PCs at home with a broadband connection. My wife had an iPhone too. We had six connected devices in our house (sometimes). I was at the top end of the spectrum; perhaps I even counted as an early adopter!