Is being the family technical support person a warning of digital exclusion

While you’re here, could you take a look at the printer?

My phone was normal before, but it just started doing this weird thing.

I’ve lost the icon and now I can’t get it back.

If you work in technology, in any capacity at all, you know how it goes. If your less family or friends have problems with technology, then you are the one they call. If you are visiting, then you will spend at least some of your time configuring their phones, resetting their wireless network, or breaking the news that their ten year old laptop really isn’t going to survive another upgrade. You will be used to patiently explaining that this prompt to update their OS isn’t a virus and shouldn’t be ignored, but that this email from a friendly person who wants to help make their machine go faster is a dangerous scam and should never be opened.